To help you in your search for the best cleaning service for your home or office. we’ve put together a list of frequently asked questions. Please give us a call at 401-732-MAID and we’ll be glad to personally answer any questions you have about the cleaning services we offer.
What if I’m unhappy with the cleaning services I receive?
We want you to be 100% satisfied with our services. If you are not happy with the cleaning services our staff have performed, please call us at 401-732-7856 within 1 day of your cleaning. We will schedule a re-clean and have the team clean the areas you are not happy with. We will also have a quality control manager check over the work and do a walk-through with you to make sure you are satisfied before the team leaves.
IMPORTANT: In order for our guarantee to remain valid, it is important that you call us within 24 hours of your cleaning if you are not satisfied. You must also allow us access to the home within 48 hours from the time of the original cleaning so that we can re-clean any areas of concern. If you do not contact us in the allotted time, or do not allow us access to the home to re-clean any areas of concern, then our guarantee will be voided. We do not offer refunds for services rendered.
What is your cancellation policy?
We request that you give us at least 72 hours notice of any cancellation or reschedule so that we have the opportunity to fill the empty spot in our schedule with another client. Last minute cancellations or reschedules mean less working hours for our staff and less money in their paycheck at the end of the week. Please be aware that a lock-out fee equaling the cost of your cleaning will be charged if we cannot gain access to your home the day of your scheduled cleaning or if you cancel the night before or the day of your scheduled cleaning. Please see your service agreement for more information or call us at 401-732-6243.
Do you require a contract?
No. We don’t require a contract to book recurring services with us. Many of our competitors require a 1-month to 6-months or longer contract to get their best price. That seems like an awful long commitment to expect a new client to make. We even know of one company that charges hundreds of dollars in the form of a “broken contract fee”, should you fire them for any reason. We don’t feel the need for a contract like this. We want you to be our long-term client because you want to be, not because you’re being forced to.
Although we don’t require a contract, we do require a signed service agreement to be on file with us. Our service agreement spells out our policies concerning pricing, payments,scheduling and cancellations. Your signature tells us you have read the agreement and agree to our terms of service. This way we are both on the same page and misunderstandings are avoided.
Do you price match?
Yes! Find a lower price from another registered and insured cleaning service and we’ll beat it by 10%! We will need a written estimate from the cleaning service to price-match. Cleaning service must be a legitimate business and be fully insured (including workers comp.) to quality for our price-match program. Remember, for your own peace of mind, you should never hire a cleaning service that isn’t fully insured! Find out why by reading the blog post “Considerations When Hiring a Cleaning Service”
What areas do you serve? What are your hours of operation?
Areas we service include all of Rhode Island, nearby Massachusetts and nearby Connecticut including:
Barrington, Bristol, Warren
|Central Falls||North Providence|
Areas of Massachusetts serviced include:
Attleboro Attleboro Falls Chartley Dighton Easton North Attleboro North Dighton North Easton Mansfield Norton Rehoboth Seekonk Swansea
Ashland Framingham Holliston Hopkinton Natick Sherborn
Bellingham Dover East Walpole Foxboro Franklin Medfield Medway Millis Norfolk Norwood Plainville Sharon Sheldonville South Walpole Walpole Westwood Wrentham
Blackstone Northbridge Fayville Upton Hopedale Uxbridge Linwood Whitinsville Mendon Milford Millville North Uxbridge
We provide cleaning services Monday – Saturday starting at 8:30am. Our office opens at 8am and closes at 4pm Monday – Friday and is closed on Saturday. We monitor email 7-days a week. If you need to get in touch with us after office hours, please feel free to email us at firstname.lastname@example.org and we’ll get back to you within a few hours (usually much less).