Here you will find a some of our most frequently asked questions. We know this list is not all inclusive, but we think it will help answer some of questions you may have about our services and policies. Please free to give us a call if you need further explanation or if a question you have is not on the list.

All our cleaning staff are covered by workers comp. insurance in case of an on-the-job injury.  All of our cleaning professionals have had background checks and are bonded.


No matter who you hire to provide cleaning services to your home, the one thing you should always demand is a current copy of the company's workers comp. insurance certificate.  Hiring a cleaning service without a current workers compensation insurance policy in place puts you at risk. Any company doing business in Rhode Island, Massachusetts or Connecticut must, by law, have a workers compensation insurance policy in place. Doing business with a company who fails to carry this required insurance is a risk you don't want to take! New England Pro-Maids is proud to say that our staff are fully covered by a workers compensation policy in case of an on-the-job injury. We will be happy to have our insurance agent fax or email you a copy of our current insurance certificates upon request. 

Yes, we changed our name from Ocean State House Cleaning to New England Pro-Maids in March of 2017.  We felt that our new name, New England Pro-Maids, better suited us because we clean homes and businesses not only in RI, but in MA & CT as well. 


More importantly, since November of 2018, we have restructured our entire business to better serve our clients.  We now have new support staff and cleaning staff who all agree that from the very first phone call or email contact, to scheduling and cleaning, you should be 100% satisfied with the services we provide. That wasn't always the case with our previous staff.  We've listened to our clients and we've made big changes over the last few months.  That is why we are so excited to announce that we now have a new office manager, staff manager and customer service manager who are committed to making sure that each and every client receives the level of service they expect.  All of our cleaning staff, who remained after these changes were put into place, have been retrained. Newly hired staff go through rigorous training and work with management until they are fully versed in our policies and procedures.  Judging by the positive reaction from current clients, we think the changes  are working well and we are thrilled that our hard work has paid off.  We must be doing something right because in February we were voted RI's "Most Loved" cleaning service of 2019 by!

To avoid a cancellation free please give us at least 72 hours notice of any cancellation or reschedule.  A lock-out fee equaling the cost of your cleaning will be charged if we cannot gain access to your home the day of your scheduled cleaning.  Please see your service agreement with us for more information or call us at 401-732-MAID. 

We offer a 100% Happiness Guarantee on our services. If you are not happy with your service, please call us at 401-732-MAID within 24 hours of your cleaning and we will come back to re-clean any areas of concern.


IMPORTANT: In order for our 100% Happiness Guarantee to remain in effect, it is essential that you call us within 24 hours of your cleaning if you are not satisfied. You must also allow us access to the home within 48 hours from the time of the original cleaning so that we can re-clean any areas of concern. If you do not contact us in the allotted time, or do not allow us access to the home to re-clean any areas of concern, then our 100% Happiness Guarantee will be voided.

Every single person who works for us is considered an employee. We are in full compliance with RI labor laws. We pay payroll taxes on our employees and carry workers comp. insurance as required by RI state law. Never hire a cleaning company who uses independent contractors. They will have no control over the people they send to your home and they are often not properly insured. When looking to hire a house cleaning service you should always ask if their cleaning staff are bona-fide employees or independent contractors. 

Our staff is the most important asset our company has.  Without our staff we could not exist and we strive to treat each and every staff member with the respect and dignity they often have not received working for our competitors.  Whereas the majority of cleaning companies in the area choose to pay their staff minimum wage, or barely above, we offer our staff wages that are significantly higher.  The majority of our staff have years of experience in the cleaning industry and came to us after having bad experiences working for another cleaning service.  These experiences include not being paid for hours worked, not being paid properly for over-time, being forced to accept under-the-table wages and sometimes at rates less than minimum wage and/or being mis-classified as independent contractors.  We help to educate our staff about their rights so that this does not happen to them again in the future and, in a few cases, directed them to file grievances with the proper state labor board, state tax unit or the IRS, against former employers.  The house cleaning professionals who work here at New England Pro-Maids love their jobs and it shows in the high-quality cleaning services they provide to our customers each and every day.